Privacy terms

Welcome to the Jack Nowell website. Protecting your privacy is of the highest importance to us. We want you to enjoy the Site and the benefits it offers but we also want to ensure that you fully understand what data we will collect and how we will use it. Please read the policy below carefully.

Defined terms in this policy will have the same meaning as set out in our Web and Acceptable Use Terms.

1 Introduction

We respect and value the privacy of everyone who visits our website ( (Site) and only collect and use your personal data as described in this policy. Any personal data we collect will only be used as permitted by law.

Please read this policy carefully and ensure that you understand it. Nothing in this policy will limit your statutory rights.

2 What does this policy cover?

This policy applies only to your use of our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and you should check the privacy policies of such websites before providing any data to them.

This policy was last updated on 9 August 2021.

3 What is personal data?

Personal data is defined by the UK GDPR and the Data Protection Act 2018 (the Data Protection Legislation) as “any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier”. Essentially, this means any information that allows you to be identified i.e. name and contact details but can include less obvious things such as unique IDs or even your post code address.

4 What are my rights?

Subject to certain limitations, under the Data Protection Legislation, you have the following rights. The right to:

  • be informed about our use of your personal data;
  • access the personal data we hold about you;
  • have your personal data rectified if it is inaccurate or incomplete;
  • be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Section 10 to find out more;
  • restrict (i.e. prevent) the processing of your personal data;
  • object to us using your personal data for a particular purpose or purposes;
  • withdraw consent to us using your personal data at anytime;
  • data portability. For example, if you provided personal data to us directly, we are using it with your consent or for the performance of a contract;
  • restrict any automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Section 9.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Section 9.

5 What personal data do we collect and how?

We may receive personal contact details from you such as name, address, contact telephone numbers, email address, home address and other personal information (for example age, date of birth, location, photograph). In addition, we may collect other personal information as a consequence of you using the site and engaging in some of the services that we offer. For example, we may collect information on your favourite sports team, players or events.

The above information can be collected in a number of ways including when you:

  • subscribe to email newsletters, updates, promotions or offers;
  • submit user content to or via the Site;
  • register to use some of the services available via our Site or otherwise;
  • engage in any survey, questionnaire or other online activity;
  • enter into any competitions or promotions that we offer from time to time;
  • communicate with us by post, email or directly through the Site;
  • respond or engage in any marketing activity.

In addition, when you visit our Site, we will collect information about your computer and browsing activity though the use of cookies.

6 How do we use your personal data?

Where we collect any personal data, it will be processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the Data Protection Legislation at all times. For more details on security see Section 7, below.

If you contact us and we obtain your personal details, we may use them to respond to your enquiry. We will only share your data with third parties to the extent that it is necessary to fulfil our rights and obligations as set out below.

We use the information you provide to use for the purposes of:

  • administering and maintaining our records;
  • improving our Site and the services we offer;
  • allowing you to participate in any Interactive Services we may offer;
  • keeping our Site secure;
  • administering and processing any application, registration, competition, promotion and/or purchase you engage in;
  • verifying any information you supply;
  • responding to any query you raise;
  • fulfilling any contractual or statutory obligation we have to you;
  • complying with any legal obligations.

In addition to the above, we:

  • reserve the right to send users of our Site email communications from time to time regarding updates and changes to the services we offer and technical and administrative things we believe are important;
  • share personal data with third parties to help us supply, maintain or facilitate the Site and/or our services. These may include advertising agencies or IT support;
  • may use your personal data to provide you with information about our services, offers and promotions which may be of interest to you. We will only use your information in this way if you have expressly consent to it. By providing your email address during any registration process you will be giving us your consent. You can remove any consent given at any time by contacting us at:

[email protected].

7 How and where do we store your data and how do we keep it secure?

We will only store your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation.

We will not transfer your personal data outside in the UK without your consent. Personal data security is essential to us, and to protect personal data, we take the following measures:

  • limiting access to your personal data to those individuals and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
  • procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so.

8 Sharing your personal data

We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions:

  • if we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way that we have used it, as specified in this policy (i.e. to communicate with you);
  • in some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority;
  • if we have engaged with third parties to assist us in fulfilling any of our rights and obligations. For example, using a third party courier to deliver any goods you purchase from us or working with a third party to promote or engage in a competition.

We also contract with Optix Solutions Limited for hosting and data storage purposes.

If any of your personal data is transferred to a third party, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Section 7.

8 HOw can you access your personal data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 9.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within less than one month. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

9 How can you contact us?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

  • Attention of: Optix Support
  • Email address: [email protected]
  • Telephone number: 01392667766
  • Postal Address: 1 st Floor, Alphin Brook House, Alphin Brook Road, Exeter, EX2 8RG

10 Changes to this policy

We may change this policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the policy on your first use of our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.